Terms & Conditions – Value Tow

If you do not agree with any part of these Terms & Conditions, please do not use our services.

1. Services Provided

Value Tow offers towing, roadside assistance, and related services within Rockwall, North Rockwall, Downtown Rockwall, The Harbor District, Lake Ray Hubbard, Royse City, Fate, Heath and, surrounding areas. Services include, but are not limited to:

• Light, medium, and heavy-duty towing
• Flatbed and specialty vehicle transport
• Roadside assistance (jump starts, tire changes, fuel delivery, lockouts, winch outs)
• Vehicle recovery and accident towing

2. Service Availability

We operate 24/7; however, response times may vary due to location, weather, traffic, and other factors. While we strive to meet quoted arrival times, these are estimates and not guaranteed.

3. Rates & Payments

• All rates are provided upfront whenever possible.
• Additional fees may apply for extra mileage, off-road recovery, special equipment, or after-hours service.
• Payment is due upon completion of service, unless otherwise agreed in writing.
• We accept cash, credit/debit cards, and other approved payment methods.

4. Customer Responsibilities

When requesting service, you agree to:

• Provide accurate location and vehicle details.
• Ensure the vehicle is accessible for towing or assistance.
• Be present or provide authorization for the tow/release of the vehicle.

5. Limitation of Liability

While we take every precaution to prevent damage, Value Tow is not responsible for:

• Pre-existing damage to the vehicle
• Mechanical or electrical issues unrelated to our services
• Loss of personal items left inside the vehicle

6. Cancellations & Delays

• If you need to cancel a service call, please notify us immediately.
• A service fee may apply if our driver is already en route.
• Delays caused by weather, traffic, or unforeseen hazards may occur, and Value Tow is not liable for consequential damages resulting from such delays.

7. Use of Website

Our website is intended for lawful purposes only. You agree not to:

• Use the site for fraudulent or unlawful activity
• Copy, modify, or distribute content without permission
• Attempt to interfere with site functionality or security

8. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

9. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a new effective date. Continued use of our services after changes means you accept the updated terms.